FAQ
Do you ship internationally?
Yes. Shipping quotes are available directly on our website. Simply add the desired items to your cart, click “checkout,” and enter your country and postal code for an exact quote. Please note that the shipping cost shown on our website does not include any potential customs fees or taxes that may be due when the wheels enter your country. Please check with your country's online resources to determine if any additional fees will be due upon arrival. If you do not see your country listed in our website, please email us at support@apexwheels.com for a quote.
Do you ship to APO addresses?
Yes. APO shipments often need multiple invoices created if more than one package will be delivered. Please contact us if you would like an order shipped to an APO address.
How do I cancel my order?
Orders may be canceled prior to shipping by emailing support@apexwheels.com or calling us at 925-245-0773.
How much does shipping cost?
Shipping quotes are available directly on our website. Simply add the desired items to your cart, click “checkout,” and enter your country and postal code for an exact quote.
When will my order ship?
We strive to ship all in-stock orders the same day or the next business day. If we are experiencing a high volume of orders, shipping may be delayed an additional 1-2 business days. We will send tracking information via email once your order has shipped.
Where is my tracking number?
Tracking numbers are sent via email once your order ships, which is typically within 1-2 business days. Please email support@apexwheels.com or call us at 925-245-0773 with your order number if you have not received your tracking number.
Do you offer a military discount?
APEX is proud to offer Military & First Responder discounts to active and retired servicemen and women. The discount is 5% off a set of four wheels or more. Please send an email to support@apexwheels.com using your military email address along with the items you would like to order. We'll be happy to provide you with an appropriate discount code.
How long does shipping take?
See the map below for estimated shipping times across the United States. International shipping times can vary greatly depending on location, so please contact us for more information.
The times indicated below are for standard UPS Ground shipping. Faster shipping methods are available for an additional cost. These will be shown on the shopping cart page during checkout.
