Porsche SM-10RS Exchange Program
At Apex Wheels, we are committed to continually evaluating our products to maintain the highest standards of safety and performance. During this process, we found that a single specific size and model of Porsche Cayman rear wheels were manufactured with lug seats outside of our desired specification.
Affected Wheel Specification:
- SM-10RS - 18x10” ET36
Although no safety incidents have been reported, we take all unintended specification discrepancies seriously. Continued use of these specific Apex SKUs on any vehicle is not advised.
To ensure you and your vehicle’s continued safety, we are offering replacement rear wheels with the corrected center lock geometry at no charge in exchange for the defective wheels.
To start the warranty process and arrange your replacements, please follow these simple steps:
- Add the following exchange certificate to your cart
- Check out as normal
- After checking out, our customer service team will be in touch to confirm receipt of your submission and to provide information on how to complete the exchange.
NOTE: You will only be charged $1.00 at checkout as a refundable deposit.
Disclaimer: By purchasing the above certificate, I acknowledge and agree that a refundable deposit of $1.00 will be charged to my selected payment method during the checkout process for participation in this warranty program.
Furthermore, I hereby authorize Apex Wheels to charge the remaining balance, as specified during checkout, to that same payment method in the event that the defective wheels are not returned within thirty (30) days of my receipt of the replacement units.
The price shown above represents the full amount that will be charged to the provided payment method if the original wheels are not returned within 30 days of receiving your replacement wheels.
Porsche Cayman SM-10RS Warranty FAQ
Any difference from OE specification for lug seating represents a potential safety concern. To ensure that current and future owners of these wheels are safe, we are requiring that all defective wheels are returned.
In the meantime, we strongly advise against using your current front wheels, as the consequences of this discrepancy are unknown.
Nothing, assuming all steps in the process are followed!
The $1 deposit that is being collected at checkout is fully refundable once the original wheels are returned to us, and no additional payments will be collected as long as the defective wheels are returned within 30 days of receiving your replacement wheels.
Return shipping labels will be provided at no cost to affected customers. We will reimburse up to $150 of tire mounting fees after the replacement wheels have been returned.
After your order is submitted, a member of our team will reach out with additional information. We will be providing return shipping labels for domestic customers at no cost, and you will re-use the boxes that the replacement wheels arrive in for packaging.
International customers will be instructed on how to properly render their wheels unusable in lieu of return shipping.
Apex reserves the right to charge your credit card for the full amount if the defective wheels are not returned within 30 days of receiving your replacement wheels.
We are not able to offer a refund in lieu of exchange due to safety considerations for the defective product.
This program is intended to replace defective wheels with like-for-like units that have corrected specifications. As such, we cannot offer alternative replacement units.
Please let us know! We will want to contact the current owner to inform them of this potential safety concern and ensure that the defective wheels are replaced.
Please include the new owner's contact information in your reply. You can contact our support team by the following methods:
Email: support@apexwheels.com Phone: 925-245-0773